Discovering that your Ike Device is missing can be stressful. Here's a step-by-step guide on what to do immediately and how IKE Support can help.

Immediate steps to take:

1. Contact IKE Support right away 

Reach out to our team as soon as you realize your device is lost or stolen. Time is critical, and our team can help protect your data.

2. Report to Authorities (If stolen) 

If you suspect the device has been stolen, file a report with local law enforcement. Provide them with:

• Your device's serial number
• The date and time it went missing

• The last known location (which we can provide)

   

What IKE Support can do:

Device disabling for asset protection 

IKE Support will disable the device and this will prevent anyone from logging into IKE Field

GPS location data 

IKE Support can provide information on the last location of the device

What happens next:

IKE Support can provide options for replacement

IKE Support will flag the device as "stolen" in our system to prevent activation in the future