You may be experiencing an issue trying to export from IKE Office. Below you'll find a list of common reasons and how troubleshoot:

1. You receive the error "You do not have a license to perform this action"

• • This means you do not have an IKE Office Pro license assigned to you
  • Reach out to your IKE Access administrator and have them assign you a license
    • This is often the same person who is an IKE Office administrator
    • The guide on how to assign licenses can be found here
  • Once you have a license, you can complete your export

2. You are doing a large export and the export is failing

• • IKE Office has an export limit of 2500 poles
  • Split up your large export in groups of 2000 and then merge the exports or
    •  Leverage the API to do an export of all poles

3. You are attempting to export a very large IKE Report or Photo Report 

• • File sizes over 500MB can be problematic
  • Depending on how many photos you have in your report, it may take some time to load
  • Hardware limitation such as CPU or RAM may affect this behavior
  • Your internet speed can also affect the report generation
    • Try the following to get your report to load:
      
      • Close all open tabs on your browser except IKE Office
      • Clear all cache and cookies on your current browser
      • Try exporting your report on a different browser (Mozilla FireFox is good with PDFs)
      • Downsize the amount of poles you are attempting to include in your report

If you are still unable to export from IKE Office you can request assistance from the IKE Support Team here