There are two reasons why you're unable to save changes in IKE Office Pro:

Symptom #1: The save change icon is greyed out

Reason: Your role in IKE Office Pro is set to "Viewer"

Resolution: Have an Administrator for your organization in IKE Office change your role to a permission level within that department that allows changes to be made. This role is set per department. This may explain why you're able to make changes in one department but not in another. More information on assigning user roles can be found in these articles:

• User Roles in IKE Office Pro
• What Are User Roles? IKE Office Pro Feature

If you're unsure of who your Administrator is OR if this individual has left your organization contact The IKE Support Team for assistance here.

Symptom #2: "You do not have a license to perform this action" appears at the top of the screen

Reason: You have not been assigned a license in IKE Access (access.ikegps.com)

Resolution: Have an Administrator for your organization assign you a license in IKE Access. More information on assigning licenses in IKE Access can be found in the article below:

• How to Admin IKE Office Pro User Seats Using IKE Access & FAQ

If you're unsure of who your IKE Access Administrator is OR if this individual has left your organization contact The IKE Support Team for assistance here.