There are two main reasons why a user can't log into IKE PoleForeman.

1. You haven't been assigned an IKE PoleForeman license in IKE Access
   • You may receive the error "Application is not licensed and will shut down when this window is closed"
2. A temporary file on your workstation is preventing the application from opening normally
   • The application may open but close unexpectedly

Try the following steps.

Ensure you have a license assigned for IKE PoleForeman

1. Log into the IKE Access licensing server at access.ikegps.com
   • You must have Administrator privileges for the following steps
     • If you do not have Administrator privileges contact your supervisor
     • If you're unsure of who your Administrator is reach out to IKE Support here 
2. Ensure you have a license assigned
   • Click "IKE PoleForeman" on the left-hand panel
   • Search for your email address
   • Ensure there's a green check mark under the "IKE PoleForeman License" column
     
     • Click "Action" > "Manage License and Roles" > "Assign" > "Seat" to assign a license
     • For more information on IKE Access Administration click here

If you have a license assigned try unassigning and reassigning the license

1. Search for the username in the IKE PoleForeman page of IKE Access
2. Click "Action" > "Manage License and Roles" > "Assign" > "Revoke" on the IKE PoleForeman Seat listing
3. Click "+Assign" then "Seat" to reassign the license

Delete IKE PoleForeman temporary files from your workstation

1. Delete the folder below from your workstation then re-launch the application
   1. C:\Users\<Insert your Username>\AppData\Local\ikeGPS\IKE PoleForeman
2. When you re-launch the application it may take several minutes to re-download the database(s)

Still having issues? Contact us here