References to IKE Access assume you're using IKE Office Pro. This account type is designated by "IKE Office Pro" displayed in the upper left-hand corner when a user is logged into IKE Office. If you're using standard IKE Office you can ignore IKE Access references but still follow the steps below under "Removing a user."

Removing a user and/or removing their license in IKE Access does not automatically remove them from IKE Office Pro. If a user needs to be fully removed, they must also be removed from IKE Office Pro separately.

User Requirements:

You must have Admin access in IKE Office to manage user accounts. If the "Accounts" option is not visible in the steps below, contact your administrator.

Removing a user:

1. Click the user icon in the upper right-hand corner of IKE Office.

2. Select Accounts from the dropdown menu.

   

3. Locate the user you want to remove and ensure their role is set to User.

   1. Only users can be removed

      

   2. You may need to downgrade other permission levels by clicking on the permission name
4. Click the trash can icon next to the account to remove it.

Summary Points

• Admin access is required to see the Accounts menu and manage users.
• Users may be members of multiple departments in IKE Office and must be removed from each one individually if applicable.
• Removal from IKE Access and IKE Office are independent actions — both must be completed to fully offboard a user.