Requirements: This action can only be completed by an "ADMIN" within the department

1. Navigate to IKE Office and log in
2. Select the department the user needs to be added to from the drop-down
   • Users are granted access to IKE Office per department
     • You will manually need to add the user to each department needed
3. Click the user icon in the upper right-hand corner then click "Accounts"
   
   • If you don't see the "Accounts" button you don't have ADMIN access
     • Contact the IKE Office administrator for you organization
     • If you're unsure of who that is reach out to IKE Support here and we'll assist
4. Click the "+" icon in the lower right-hand corner
   
5. Select a role, enter the new user's email address then click "INVITE"
   • IKE Office Pro departments have a number of options for roles detailed here
6. The user is now added to the department but additional steps may be required as per below:
   • If the user has logged in before (has an IKE ID) they will be able to see this department available to them from the top bar drop-down next time they log into IKE Office
   • If the user has never logged in before (doesn't have an IKE ID) they will need to create one through the email they'll receive after you click "INVITE"
     
     • The email is coming from "noreply@accounts.ikegps.com"
     • They may need to check their junk mail
7. If the user doesn't have an IKE ID and doesn't receive the email:
   • Try to re-send the email using the password reset function
     
     • Navigate to IKE Office
     • Click "Login with IKE ID"
     • Enter the new user's email address
     • Click "Forgot Password"
     • Enter your email address & click "Continue"
   • Have an IT administrator check to see if "noreply@accounts.ikegps.com" is being blocked by your IT infrastructure

Important: If you see "IKE Office Pro" in the upper left-hand corner you must also assign this user a license in IKE Access. If you don't perform this second step the user will receive the error "You do not have a license to perform this action" when they try to make a change in IKE Office.

To assign a license in IKE Access: 

1. This must be assigned by an administrator in IKE Access
   • This is often the same person as the IKE Office administrator for your organization
   • If you're unsure of who to contact reach out to IKE Support here and we'll assist
2. Follow the guide on how to assign a license for IKE Office Pro found here