Keep in mind - Forms are assigned per department, not per user. If you have access to a department you'll have access to all forms in that department.
There could be a few reasons why your form is not appearing in IKE Field:
1. The first thing to check is that you are accessing the correct department within IKE Field. Forms will only be available within a certain department.
- If your user account has access to more than one department, it may have changed departments after logging out and logging back in.
- In order to see which department is active in IKE Field, ensure that you're logged in and then open the menu by selecting the three bars icon in the top left-hand corner. The name of the active department will be shown underneath your account email address. If you have access to more than one department, there will be a drop down available where you can select the correct department.
2. Another thing to consider is that the device has to have a Wi-Fi connection for initial job set-up. If you're trying to access forms to create a new job, the IKE unit needs to be connected to the internet to reference the database.
3. Confirm in IKE Office that this form is available for selection. Administrators in IKE Office have the ability to delete forms.
- Login to IKE Office and ensure you are in the correct department.
- Click the three bar icon in the top left-hand corner > Forms.
*If you still can't find a form, reach out to us here. In your submission please include your username, department and the name of the form you're looking for.
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