Issue

Your IKE device (3600 series) is displaying the following screen and is unable to boot normally into IKE Field:

This occurs when the device becomes stuck in a laser bootloader cycle.

Resolution

You can resolve this by booting the device into Android Recovery Mode and restarting the system from there.

Follow the steps below:

1. Power off the device completely. If the screen is frozen, hold the power button until the device shuts down.
2. Enter Recovery Mode. With the device powered off, press and hold the Power button and the Volume Down button simultaneously, applying equal pressure to both. A screen with a green "START" option will appear.
3. Navigate to Recovery Mode. Use the Volume buttons to scroll through the options until "Recovery mode" appears at the top of the screen.
4. Select Recovery Mode. Press the Power button to confirm. The device will reboot into the Recovery Mode menu.
5. Select "Reboot system now". Use the Volume buttons to scroll to "Reboot system now", then press the Power button to select it.
6. Wait for the device to boot. The device should now restart and boot normally into IKE Field.

Still having trouble?

If your device continues to display this message or fails to boot after following the steps above, please contact IKE Support with the serial number of your device for further assistance.