There are three common reasons why you may be experiencing span inaccuracies with your IKE device while in the field. Please follow the suggestions below to address span accuracy issues.
1. Calibrate your device
If your span captures resemble an "open gate" after being uploaded to IKE Office, your compass likely needs to be recalibrated. An IKE device should be calibrated about once a week on average. You must calibrate when traveling over 50 miles to a job site, or when traveling with your IKE device in an airplane.
Please see our article here if you need assistance with the calibration process.
2. Laser distance to target accuracy
If the spans are still inaccurate after calibration, you may have an issue with the laser. The laser must accurately measure its distance to target in order to successfully calculate span measurements. You can check this by measuring a distance to a wall with a tape measure. Then compare that measurement to the distance to target reading in the IKE Photo screen. The top of the IKE device is where your distance measurement will start from. If there's a significant difference between the physical measurement to what the IKE device is reporting contact us here.
3. Span shot sequence
The spans must be captured in the correct sequence in order to properly display in IKE Office. If the spans are displaying as the opposite directions then the spans were captured in the wrong order. When you go to take a span, if you move to the next pole for your first shot (A), then move back to the pole you were already on and take your second shot (B), it can flip the span. Be sure that you always shoot the pole you are at first (A), then pan the IKE to your next pole (B). Otherwise you will see the opposite orientation when viewing the span in IKE Office.
If none of the suggestions above resolve your issue you can try factory defaulting the IKE device with the guide found here. If you need further assistance you can contact the IKE Support Team here.
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