There are a number of potential reasons why a pole won't upload from IKE Field.

1. Your session has expired and you need to log in again
2. Your organization uses IKE Office Pro and you don't have a license assigned
3. An image captured for a pole is corrupted
4. The job or pole was previously uploaded to IKE Office but has since changed names or moved to a different department

Try the following steps. Attempt to upload after each section.

Log out & log in to IKE Field

1. In IKE Field tap the upper lefthand corner then "Logout"
2. Log back in again

Ensure you have a license assigned for IKE Office Pro

1. Check to see if your organization is using IKE Office Pro
   
   • In IKE Office check the logo in the upper lefthand corner
     • Skip to the next topic if you don't see "IKE Office Pro"
2. Log into the IKE Access licensing server at access.ikegps.com
   • You must have Administrator privileges for the following steps
3. Ensure you have a license assigned
   • Click "IKE Office Pro" on the lefthand panel
   • Search for the username you're trying to upload from
   • Ensure there's a green check mark adjacent to the user
     • "Viewer" will not allow you to upload
     • Click "Action" > "Manage License" > "Assign" to assign a license
     • For more information on IKE Access Administration click here

Check for corrupted pole image data

1. If a job fails to upload, open the collection page and open the first pole collection that is not synced.
2. Try uploading each individual pole collection within the job.
3. If most individual poles will upload, there is likely a corrupted image or pole causing the error
4. Continue uploading individual or small groupings of poles until the problematic collection(s) can be identified.
5. For any collections that will not upload, go through the images (including IKE Photos, spans, anchors). Often if the corrupted image(s) can be found and deleted, the remainder of the pole data can be uploaded.
6. If none of the individual poles can be uploaded, move to the next section. 

Check that IKE Field and IKE Office are aligned for your job and/or project

1. If no individual poles can be uploaded, there is likely a mismatch between IKE Field and IKE Office.
2. Check that the job name in IKE Field matches what's in IKE Office if there's an existing job
3. Check that your job in IKE Field was collected into the correct department and that the job has not been relocated within IKE Office.
   • Open IKE Field > Menu (top left) > Active department name will be listed under the account email address. 
   • Jobs will only upload into the department they were originally collected into.
   • If relocation has occurred, the job will need to be moved to it's original department in IKE Office to allow for upload.
4. Check that the form version in IKE Field matches the latest version available within IKE Office.
   • If significant changes are made to a collection form in IKE Office, it can prevent upload of jobs from IKE Field that use an older form version.
   • Form changes will likely need to be reverted in IKE Office first to allow for successful upload from the device.

Using a mobile hot spot? We suggest trying an alternate Wi-Fi network for upload. Sometimes a mobile hot spot does not provide the necessary strength of signal for successful upload. Additionally, using a hotel Wi-Fi network that uses a special sign-in page can also sometimes be problematic. In these scenarios try using a different network.

Still having upload issues? Contact us here