Symptom: While working in IKE Field the device suddenly becomes unresponsive/frozen and no longer responds to touch. The screen may freeze at the last point or may display a white/black color.

Resolution: Try the following steps until the issue is resolved

1. Force a restart
   • Hold the power button down for at least 30 seconds to force a restart
2. Temporarily disconnect the battery
   1. 1. Remove the backing to access the battery
         • • Serial numbers starting in 1600 & 2600 require a Phillips head screwdriver
           • Serial numbers starting in 3600 require a T9 Torx bit
             • The T9 bit is available at most hardware stores
      2. Disconnect the battery by gently pulling on the cable
      3. Let the device sit for 1 minute then reconnect the battery
      4. Power the device on by pressing the power button

Note - A device freezing should be an extremely rare event. If you experience this more than once with your device there is likely an underlying issue. In these cases we recommend performing a factory reset using the guide found here

If these recommendations have not resolved your issue submit a ticket and our Support Team will assist