Are you receiving this message 'a0.sdk.internal_error.unknown' when trying to login to IKE Field? This error is most commonly linked to a time/date discrepancy on your IKE unit.

Note: If your device serial number begins in "16" or "26" AND the error above is accompanied by a security certificate see this guide for resolution.

Follow the steps below to resolve:

Check the Network Time Setting on your unit

1. Open the Android Settings app on your device (gear icon)
2. Go to System > Date & Time
3. Ensure the Use network-provided time setting is toggled ON
4. Restart the IKE device
5. Ensure you are connected to the internet
6. Go to IKE Field and see if you can login
7. If the error persists, continue to the next section

Manually set the date and time

1. Go to Settings > System > Date & Time
2. Toggle OFF the Use network-provided time setting
3. Tap on the Date section and select the current date from the calendar
4. Tap on the Time section and set the current time
5. Tap the Time zone section and select the correct region and time zone for your location
6. Ensure you are connected to the internet (Settings > Network & internet)
7. Go to IKE Field and see if you can login
8. If the error persists, continue to the next section

Factory Reset the unit

1. Go to Settings > System > Advanced > Reset Options > Erase all data
2. Reconnect to Wi-Fi
3. Use the IKE Update app to install IKE Field 

If your device serial number begins in "16" or "26" the factory reset function is found in Settings > Backup & reset > Factory data reset. After the factory reset you'll need to manually install IKE Field by following Step 5. in this guide.

Note on data loss - Performing a factory reset will NOT remove data previously collected and stored on the SD card. You will only lose previously collected data if you also clear the SD card.

Still getting a login error? Contact us at Support@ikegps.com.